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Cashier guide

For: Cashier

Create an order at the counter, take the full payment and hand over laundry that is ready.

The cashier works the counter: creating orders, taking the full payment, sending receipts and handing over laundry that is ready. Laundry is washed only once it is paid.

For cashiers. A cashier sees only the branches linked to them.

Steps to create an order

  1. Open Orders, then press New order.

    The Orders list as a cashier sees it

  2. In Order type, pick Onsite for a customer at the counter, or Online for an order that is picked up. An online order asks for Pickup details: address, date and notes.

    The Order type section with Onsite and Online

  3. In Customer, type a name or number in Find a customer and pick the person, or Create a new customer.

    The Customer section with a customer picked

  4. In Items, type the service name, press Enter, then set the quantity.

    The Items section with one service row

  5. In Discount & fees · notes, fill in a discount, a packaging or delivery fee, and Order notes if any.

    The Discount and fees section with Fee kind and Order notes

  6. Check the summary on the right, then press New order. The receipt goes to the customer's WhatsApp. An onsite order opens the payment page; an online order is weighed in production first.

    The order summary with the customer, services, total and New order button

Steps to take payment

  1. The payment page shows the customer and the receipt on the left, and the Amount due with the QRIS on the right. The customer scans the QRIS, and the page turns to Paid. See taking payment.

    The payment page with the receipt on the left and the QRIS on the right

  2. For cash, transfer or EDC, press Pay cash. Pick the Method (Cash is already chosen), then press Mark as paid. The amount is the whole outstanding bill.

    The Mark as paid dialog with the amount to settle and the method

  3. The customer has not paid yet? Close the page with the X. The order waits, and Pay in the order panel opens its page again.

Steps to hand over laundry

  1. Open the Ready tab and pick the order.

  2. Press Mark picked up when the customer collects it, or Deliver to customer if it is delivered.

    The panel of a ready order with Mark picked up and Deliver to customer

Steps to resend a receipt

  1. In the order panel, press ⋯ at the bottom left.

    The order panel with the three-dot button at the bottom left

  2. The menu holds Send receipt, Open digital receipt and Print receipt, with Cancel order in red at the very top when the order can still be cancelled. Pick Send receipt.

    The order actions menu with Send receipt marked

  3. Pick the Receipt language if needed, then press Send receipt. The receipt is queued for WhatsApp.

    The Send receipt dialog with the customer's name, number and language choice

Steps to manage customers

  1. Open Customers. Press New customer, Edit on a customer's row, or Import to bring in an .xlsx or .csv file.

    The Customers page with Import and New customer

Cashiers also record supply use in stock. Cashiers do not open chats, reports, Team, Settings, payroll, the plan or the production board. See who can do what.