Terms of service
Last updated:
This page is a draft and is pending the owner's review.
The service
Toko Laundry is software for laundry counters: orders, receipts on WhatsApp, production, couriers, reports, stock, attendance and payroll, for one branch or several.
Accounts and the team
A business starts with an owner. The owner decides who joins the team and with which role. Each role may do only what its capabilities allow, and salaries are visible to the owner alone.
Plans
The Free plan covers one branch. A plan belongs to the owner who pays for it, and its branch limit counts the branches of every business that owner pays for. The owner who founds a business pays for it; if they stop being its owner, the active owner who joined that business first takes their place. The paid plans raise the number of branches, and every plan has every feature. The prices and branch ranges are on the pricing page.
Renewal and lapse
A renewal arrives as a pay link by email and in the app. Nothing is taken from you automatically. If a renewal is not paid, all branches keep working for a grace period of 7 days. After it the paying owner returns to the Free plan: the oldest branch across every business they pay for stays open, the other branches take no new orders but finish the orders they hold, and the data stays. Choosing and paying a plan again opens them again.
The paying owner can cancel a plan. A cancelled plan asks for no payment and ends with its period.
Online payment
Online payment is optional. It is switched on for a business after a platform administrator approves its payout account. Customers pay by QRIS or a VA pay link, processed by BorderPay. Toko Laundry takes no commission, and BorderPay's fee comes out of the laundry's share. The owner withdraws the balance to the bank account.
Refunds are made by the laundry by hand. The system never makes one. A business that still holds money in its balance cannot be deleted until the balance is withdrawn.
WhatsApp messages
Receipts and notices go only to customers marked as having opted in.
Outside services
Toko Laundry depends on Wavely for WhatsApp and on the payment service for payments. When one is unreachable, messages and payment actions are held and retried, and orders are still saved.
Who to contact
Questions about this page, or about your data, go through the contact page.
Operated by: PT Biwara Solution Indonesia